How can I join?

As the point collection is based on the mobile phone number, you just need to provide your mobile phone number to any participating outlets for points collection. For redemption, you need to sign-up an account using web at umai.com.my or using mobile apps located in Google & Apple Appstore.

Do I have to pay a fee for a UMAI membership?

No. There is NO membership joining fee and/or annual membership fee.

Is UMAI membership open to non-Malaysians and what is the age limit?

Membership is open to all individuals, residents and non-residents of Malaysia who are 18 years of age and above.

Where can I collect UMAI points from?

UMAI points can be collected at any UMAI participating outlets.

When can I start collect points?

You can start collecting UMAI points as long as you provide your mobile phone number to participating outlets before settled the bill.

Is there any expiry date to my UMAI points?

Yes. Your UMAI points will be expired 12 months after issuance, on a first in first out basis.

Can I keep track of any UMAI Points expiry?

Yes. Log on to umai.com.my or using mobile app.

How can I contact UMAI?

You can email to [email protected]

Will I get my UMAI Points immediately after making my purchase?

Your UMAI Points will be recorded into your UMAI account only after merchant has notified us of the details of the relevant transaction. This may be immediately or up to 60 days after your transaction due to e-merchants' 45 days return policy.

How do I know how much UMAI Points have been collected?

Log on to umai.com.my or using mobile app for point check.

Why does the point structure differ among the participating outlets?

Every outlet operates differently in terms of their products pricing and services.

How do I redeem my UMAI Points?

You can redeem for items online on UMAI website or mobile app.

How do I make an online redemption?

Visit our website at www.umai.com.my or mobile app to guide you on how to make online redemption.

Can I exchange my UMAI Points for cash?

No. UMAI Points can only be used for redemption purpose.